Terms and Conditions

Momolato Pte Ltd Terms & Conditions

Pricing:

  • All prices are exclusive of GST.
  • All prices are not inclusive of delivery charges.
  • Pictures used for gelato and popsicles might have slight variance to actual product due to possible differences in photo to screen settings.
  • Gelato and Popsicles are best stored frozen and best consumed as stated on the label. Momolato Pte Ltd shall not be held accountable should gelato and popsicles be kept or stored inappropriately or for extensive periods.
  • Some of the products may contain gluten, eggs, dairy products and traces of nuts. Momolato Pte Ltd is not held accountable from any adverse medical conditions/allergies due to the consumption of our products.
  • All products are made in our Halal Certified central kitchen.
  • Orders are subjected to availability.

Ordering:

  • All orders require 2 days lead time.
  • All orders have to be submitted by 3pm.
  • Changes in order must be made 2 days prior to delivery.
  • Changes to any confirmed orders are STRICTLY not allowed. No refunds will be given for confirmed orders.

Cancellation and Refund:

  • As our products are made specially for your order, No cancellation of orders will be entertained 1 day prior to delivery.
  • There would be no refunds for cancellation 1 day before delivery.
  • Cancellation of orders must be made 2 days before date of delivery.
  • Refunds will take 2 to 4 weeks of processing time from date of cancellation.

Delivery:

Please note that delivery is made by a third-party vendor. Timings for delivery are as follows: Mondays to Saturdays Only. 10am – 2pm, 2pm – 6pm Re-delivery and Specific Timings charges may apply.

  • A signed delivery order would be required upon receiving delivery.
  • Acknowledgement of the delivery order is proof that products are received in good condition and in no way should Momolato Pte Ltd be liable for any damages thereafter.
  • Re-delivery charges may apply.
  • Momolato Pte Ltd shall not be liable or responsible for late deliveries or failure to deliver due to unforeseen circumstances beyond our control.